We want you to love your fragrance. This is how exchanges work.

Wrong item received
If you receive a different perfume or bottle from the one you ordered, tell us within 24 hours of delivery and we will exchange it for the correct one at no extra charge. Please send us a photo of what you received.

If you do not like the fragrance
You can exchange your perfume for another BlackBird fragrance within 24 hours of receiving it. The bottle must be unused and in its original packaging. The delivery charge for the exchange is paid by the customer.

Damage during delivery
Your parcel travels with our courier partners. A bottle that breaks in transit is a courier issue, and we are unable to replace it. Please check your parcel when it arrives. If it is damaged, contact us immediately and we will help you raise it with the courier.

Refunds
If you cancel before we dispatch your order, we refund your payment in full. Once an order has been dispatched, it is handled as described above (exchange only).

How to ask for an exchange
Message us on WhatsApp at +92 310 6111553 or email blackbirdstore77@gmail.com with your order number and, if needed, photos. We will guide you from there.